Q: 1. Q: How to make alarm in work from Tonmind IP speakers?
A: A: Short circuit the alarm in connection then it will trigger the preset in web to play audio.
Q: 2. Q: Does Tonmind IP speakers have audio in?
A: A: Yes, now Tonmind IP Horn Speaker SIP-S21H/S21M and IP Ceiling Speaker SIP-S03T/S03M, have 1 audio in.
Q: 3. Q: Does Tonmind SIP paging adapter SIP-T20 have audio in and audio out?
A: A: Yes, the Mic work as audio in, and HST work as audio out.
Q: 4. Q: How many audio in and audio that Tonmind IP Mic SIP-M20 have?
A: A: Tonmind IP Mic SIP-M20 have 2 audio in, and 1 audio out.
Q: 5. Q: What does Onvif Profile of Tonmind speakers support?
A: A: It supports profile S and profile T.
Q: 6. Q: What brand of Onvif VMS that Tonmind speakers are able to register to for listen and audio broadcasting?
A: A: Nx witness, Milestone, DW, IDIS, Avigilon, Digifort, Milesight, Senstar, Dahua, Sunell, Uniview, and keep to update.
Q: 7. Q: How many devices that Tonmind IP Audio Software is able to manage?
A: A: Now Tonmind have total three software: Tonmind Audio Manager, Tonmind PA System Lite, Tonmind PA System Pro, they are able to manage devices up to 1000pcs.
Q: 8. Q: How to make IP Phone direct call to IP Speaker?
A: A: ① Add contact info in IP Phone, set name and IP Address, the IP Address format is like 123@ Tonmind IP Speaker IP Address, for example, 123@192.168.5.200
② Find Contact Menu in IP Phone, find the name you just set, press and it will dial to Tonmind IP Speaker.
Q: 9. Q: Why it will occur echo/howling when IP Speaker SIP-S01M/SIP-S21H (with built-in MIC) speaks to a microphone in a close distance?
A: A: Because the speaker's built-in MIC sensitivity is quite high, when speaker and microphone is too close, the voice will be collected to microphone in circulation. Need to put the IP Speaker and the microphone in different rooms at least and close the door.
Q: 10. Q: How to turn off the microphone of IP Speaker SIP-S01M/SIP-S21M (with built-in MIC) manually?
A: A: Please set MIC volume on the WEB page settings as "0".
Q: 11. Q: If IP Speaker can support ONVIF remote firmware upgrade?
A: A: No, IP Speaker only support firmware upgrade from WEB or IPTool.
Q: 12. Q: If a license key is necessary so as to use Tonmind audio management software Audio Manager, PA System Lite and PA System Pro?
A: A: Yes, the three audio management software all have 1-month free testing period. After expiration, customer need to copy the machine code to us and we will provide license key so as to activate for further use. The license key is charged one-time and will be valid for life-time.
Q: 13. Q: How to control the IP speaker's volume? Do you have a remote-control key or anything?
A: A: Users can set the volume via web interface-audio-volume, or adjust it by IP tool/audio manger, or set it via Http API/CGI.
Q: 14. Q: Does Tonmind IP speaker have some local API, or anything similar?
A: A: Yes, we have Http URL API to trigger alarm, music play and also support Http API/CGI. You can configure it on web interface-alarm-http url.
Q: 15. Q: How can I use the 2-way audio in IP speaker? Can it be done from android/apple phone?
A: A: You can arrange a SIP call to the IP speaker with built-in MIC model, like SIP-S01M or SIP-S21M, which support 2-way intercom function, then starting two-way conversation after picked up the call. YES, Pls install softphone (e.g. linphone, zoiper, microsip) on Android/APP phone then registering IP speaker and make a call.
Q: 16. Q: When you use the IP speakers through NX/Milestone VMS, do you have to use one of you three software's?
A: A: We can use NX/Milestone VMS to search and locate IP speaker without using any software of Tonmind, and make intercom and listening function directly by VMS.
Q: 17. Q: If I want to connect warning light with sound notification by your IP audio device, is that possible?
A: A: Yes, Tonmind SIP-T20 IP paging gateway support relay out and alarm in function, which make it possible to combine light and sound in alarm and warning system.
Q: 18. Q: What is the default WEB login user name and password?
A: A: The default WEB login user name is "admin", password is "tm1234".
Q: 19. Q: How to restore the default user name and password?
A: A: You can restore the default user name and password via IPTool and WEB.
Q: 20. Q: Why can't I find/search the IP Speaker via ONVIF?
A: A: Please set "ONVIF Enable" on the WEB page settings first.
Q: 21. Q: Why the SIP account can't be registered successfully?
A: A: Please check whether the setting of "SIP Protocol" matches the setting of PBX,
and then check the " Auth ID" is set correctly,
and then check whether the "Outbound Proxy" is set correctly,
and also check whether the " Expire Time" is set correctly.
Q: 22. Q: Why does the IP Speaker not respond to the call from the SIP/IP phone?
A: A: Please upgrade the IP Speaker firmware to V3.3.x latest version first, if it still doesn't work properly, please provide network packet capture data.
Q: 23. Q: Why did the IP Speaker hang up immediately after we called it via Linphone P2P?
A: A: Please check the "Audio Codec Settings" of the IP Speaker and Linphone.
Q: 24. Q: Why can't the IP Speaker's SIP register the PA Lite/Pro's SIP server?
A: A: Please check the SIP server port of PA Lite/Pro, and check the firewall settings of PC.
Q: 25. Q: Why can't the IP Speaker play the uploaded MP3 file?
A: A: Please upgrade the IP Speaker firmware to V3.3.x latest version first, and try to play the built-in "bell1". If it still can't play, please send us the mp3 file.
Q: 26. Q: How can I get technical support?
A: A: We will upload necessary documents in website. You can also email to us via support@tonmind.com, and we will reply within 24 hours.
Q: 27. Q: What kind of IP speaker do you have?
A: A: IP horn speaker, IP ceiling speaker, IP wall speaker, IP Column Speaker.
Q: 28. Q: What's your leading time?
A: A: For sample order it takes about 1 to 2 weeks. For mass order, the leading time is about 1 month.
Q: 29. Q: How to restore when you forget Tonmind IP Speaker web login details?
A: A: 1. Download Tonmind IPTool (Tonmind>Support>Download Center>Software).
2. Startup IPTool, scan the speaker, press System>Restore. (No need to enter account and password)
3. After restored successfully, the device web login account will resume to User name: admin, Password: tm1234
Q: 30. Q: Do Tonmind products support SIP, ONVIF?
A: A: Yes, all of Tonmind IP Speakers support SIP, ONVIF.
Q: 31. Q: How to Set RTP Multicast in Tonmind IPTool?
A: A: 1. Tonmind IPTool is a quick configuration tool for Tonmind IP Audio, which can be downloaded from website (Tonmind>Support>Download Center>Software).
2. Startup IPTool, search the IP speaker which is connected to your Internet.
3. Regarding RTP Multicast setting, set the RTP address for device first, then press RTP Multicast, set the RTP Multicast address same as device, select AUDIO MEDIA or AUDIO Source, then press Start.
Q: 32. Q: What's your main product catalogue?
A: A: IP Speaker; SIP Speaker; Onvif Speaker; IP Audio Software; SIP Paging Adapter; IP Audio Board; IP Microphone; IP Intercom
Q: 33. Q: Can we put our logo on the products?
A: A: Yes, we accept OEM services.
Q: 34. Q: Do you have MOQ (Minimum order quantity) requirements?
A: A: Yes, it depends on specific models. Please check with our sales team via email via sales@tonmind.com.
Q: 35. Q: How long is the warranty?
A: A: We provide 2 years for product warranty.
